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Frequently Asked Questions
Quick answers to common questions
How do I reset my password?▼
Click on "Forgot Password" on the login page, enter your email, and follow the instructions sent to your inbox.
What payment methods do you accept?▼
We accept Stripe (credit/debit cards) and local payment methods including Wave, Afrimoney, Qmoney, and APS. All payments are processed securely.
Can I cancel my subscription anytime?▼
Yes, you can cancel your subscription at any time from your profile page. You'll have access until the end of your billing period.
How many devices can I use simultaneously?▼
It depends on your plan: Basic (1 device), Standard (2 devices), Premium (4 devices). Upgrade anytime for more devices.
Is there a free trial available?▼
Yes! New users get a 7-day free trial with full access to all Premium features. No credit card required.
How do I delete my account?▼
Visit our Account Deletion page for detailed instructions on how to permanently delete your account and data.
Help Resources
Support Hours
Email Support: 24/7
WhatsApp Chat: Monday - Friday, 9:00 AM - 5:00 PM GMT
Phone Support: Monday - Friday, 9:00 AM - 5:00 PM GMT
Average response time: 2-4 hours
Still Need Help?
Our support team is ready to assist you with any questions or concerns